Our Refund Policy

Customer satisfaction is our top priority. We take pride in crafting high-quality bread and baked goods, and we strive to ensure every purchase meets your expectations. If you are not satisfied with your order, please refer to our refund policy below:

Eligibility for Refunds or Replacements
We are happy to offer refunds or replacements in the following situations:
1 Damaged or Incorrect Items: If the product you receive is not what you ordered or is damaged upon receipt.
2 Quality Issues: If you believe the product is stale or not up to our quality standards at the time of purchase.
3 Allergen Errors: In the rare event that an allergen-related issue arises due to mislabeling (e.g., nuts in a nut-free bread).

Non-Refundable Situations
Unfortunately, we cannot offer refunds or replacements for:
• Products that have been consumed entirely.
• Taste preferences (e.g., “I didn’t like the flavor.”).
• Orders not picked up on the agreed date and time.
• Custom or special orders, unless there is an error on our part.

Time Frame for Requests
Refund or replacement requests must be made within 48 hours of purchase. We reserve the right to request proof of purchase and details about the issue (e.g., a photo of the product).

How to Request a Refund or Replacement
To request a refund or replacement, please contact us through one of the following methods:
• Phone: Call us
• Email: Send us a message with your receipt and details of the issue.

Resolution Options
Once your request is reviewed and approved, we offer the following resolutions:
1 Replacement: A fresh version of the same product.
2 Store Credit: For use on future purchases.
3 Refund: Processed back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account.

Our Commitment
We value your trust and loyalty. If there’s ever an issue, please let us know, and we’ll do our best to make it right. Thank you for choosing us for your fresh-baked bread and treats!

This policy ensures fairness for both customers and the bakery while promoting transparency.